Kate Garrigan is the Lead UX Designer at Ideas by Nature. Her design philosophy is rooted in education through action — the idea that users can learn simply by pursuing their own goals and motivations. She fell in love with the world-changing possibilities of blockchain technology in 2014 and has never looked back.
Clash of Expectations: Blockchain Products and Usability
Blockchains are a new technology built on unique interactions, yet many people using this technology are bringing conventional expectations. The end result is confusion – a confusion deep enough to prevent mainstream adoption.
In this session co-taught with Charles Erdman, we will review 10 of the top UX heuristics and compare them to blockchain products today. We will review the good, the bad and the ugly of user experience in blockchains, and what individuals can do to promote a good user experience going forward.
Students will learn what expectations users have when coming to blockchain products like wallets, Web3 Wallets, and exchanges and how to best implement a smooth user experience to meet these expectations.